Requirement ISO 9004 : 2000

Most of Requirement ISO 9004 : 2000
Guidelines
for performance improvements


1 Scope
2 Normative reference
3 Terms and definitions
4 Quality management system
4.1 Managing systems and processes
4.2 Documentation
4.3 Use of quality management principles
5 Management responsibility
5.1 General guidance
5.2 Needs and expectations of interested parties
5.3 Quality policy
5.4 Planning
5.5 Responsibility, authority and communication
5.6 Management review
6 Resource management
6.1 General guidance
6.2 People
6.3 Infrastructure
6.4 Work environment
6.5 Information
6.6 Suppliers and partnerships
6.7 Natural resources
6.8 Financial resources
7 Product realization
7.1 General guidance
7.2 Processes related to interested parties
7.3 Design and development
7.4 Purchasing
7.5 Production and service operations 7.6 Control of measuring and monitoring devices
8 Measurement, analysis and improvement
8.1 General guidance
8.2 Measurement and monitoring
8.3 Control of nonconformity
8.4 Analysis of data
8.5 Improvement


Annexes
A Guidelines for self-assessment
B Process for continual improvement Bibliography